Privacy Policy

Last updated: [INSERT DATE]

1. Who we are

NWL Fragrance is the trading name of NoWasteLeft, operating the website https://nwlfragrance.com.

Our contact details are:

Email: info@nwlfragrance.com
Postal address: Tottenhall Road 70B 

For the purposes of UK data-protection law, Sabin Costin Bigu is the data controller responsible for the personal information described in this Privacy Policy.

2. Information we collect

Depending on how you use our website and services, we may collect:

  • Your name, email address, telephone number, billing address and delivery address.

  • Information connected with orders, payments, deliveries, returns and refunds.

  • Account details if you create an account on our website.

  • Consultation and booking information, including appointment details, fragrance preferences and information you choose to provide.

  • Messages and enquiries submitted through our contact or booking forms.

  • Marketing preferences, including whether you have agreed to receive promotional communications.

  • Technical information such as your IP address, browser type, device information, website activity and cookie identifiers.

  • Product reviews or comments that you choose to publish.

Please do not provide sensitive personal information through our forms unless we specifically request it and explain why it is required.

3. How we collect your information

We collect information:

  • Directly from you when you place an order, create an account, book a consultation, contact us, leave a review or subscribe to marketing.

  • Automatically through cookies, server logs and similar technologies when you use our website.

  • From service providers involved in processing payments, delivering orders, managing appointments or operating our website.

4. Why we use your information

We use personal information for the following purposes and lawful bases:

To fulfil a contract

We use your information to:

  • Process and deliver orders.

  • Take payments and issue refunds.

  • Manage customer accounts.

  • Arrange and provide fragrance consultations.

  • Respond to enquiries connected with an order or booking.

To comply with legal obligations

We may use and retain information to:

  • Maintain tax, accounting and transaction records.

  • Comply with consumer-protection requirements.

  • Respond to lawful requests from regulators or authorities.

  • Prevent and investigate suspected fraud or unlawful activity.

For our legitimate interests

Where your rights do not override our interests, we may use information to:

  • Operate, maintain and improve our website.

  • Provide customer service.

  • Protect our website, customers and business against fraud, misuse and security threats.

  • Understand the performance of our website and services.

  • Establish, exercise or defend legal claims.

With your consent

Where required, we rely on your consent to:

  • Send email marketing or promotional communications.

  • Use non-essential analytics, advertising or marketing cookies.

You may withdraw your consent at any time. Withdrawing consent does not affect processing that took place before your withdrawal.

5. Orders and payments

When you make a purchase, payment information is processed securely by [PAYMENT PROVIDER, FOR EXAMPLE STRIPE, PAYPAL OR SQUARE].

We do not normally receive or retain your complete payment-card number. The payment provider processes your payment information under its own privacy policy.

6. Consultations and contact forms

We use the information submitted through our booking and contact forms to manage appointments, answer enquiries and provide our services.

Our website currently uses booking and form software, including Amelia and Contact Form 7. Information submitted through these forms may be stored on our website and processed by our website-hosting and email providers.

7. Who we share information with

Where necessary, we may share personal information with:

  • Website-hosting, technical-support and security providers, including Bluehost.

  • Payment providers.

  • Delivery and fulfilment providers.

  • Appointment-booking and contact-form providers.

  • Email and marketing providers, where used.

  • Website analytics providers, where enabled and permitted.

  • Accountants, legal advisers, insurers and other professional advisers.

  • Regulators, courts, law-enforcement bodies or government authorities where legally required.

We require service providers to use personal information only for the services they provide to us and to protect it appropriately. We do not sell your personal information.

8. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for functions such as the shopping basket, checkout, account login, security and remembering privacy choices.

With your permission, we may also use analytics or marketing cookies to understand website use and improve our services.

Where consent is required, non-essential cookies should not be placed until you accept them. You can change or withdraw your cookie choices through our cookie settings. Further information is available in our Cookie Policy.

9. International transfers

Some of our service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we use an appropriate legal safeguard where required, such as an adequacy regulation or approved contractual protections.

You may contact us if you would like further information about the safeguards used for an international transfer.

10. How long we retain information

We keep personal information only for as long as reasonably necessary, including:

  • Order, payment, refund and accounting records: generally up to six years after the relevant financial period, or longer where legally required.

  • Consultation and booking records connected with a transaction: generally up to six years.

  • General enquiries that do not become a transaction: generally up to 24 months after the enquiry is closed.

  • Customer-account information: while the account remains active and afterwards where required for legal, fraud-prevention or record-keeping purposes.

  • Marketing information: until you unsubscribe or withdraw consent, although we may retain limited information to record that you opted out.

  • Technical logs and cookie information: for the periods described in our cookie settings or as reasonably required for security.

We may retain information for longer where it is required for a legal claim, investigation or regulatory obligation.

11. How we protect your information

We use reasonable organisational and technical safeguards designed to protect personal information from unauthorised access, loss, alteration or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your information.

  • Ask us to restrict how your information is used.

  • Object to certain uses of your information.

  • Receive certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Object to direct marketing at any time.

  • Complain to a data-protection regulator.

Some rights are subject to legal conditions and exceptions. To exercise a right, email info@nwlfragrance.com. We may need to verify your identity before completing your request.

13. Marketing communications

We send marketing communications only where we have an appropriate lawful basis. You can unsubscribe by using the link in a marketing email or by contacting info@nwlfragrance.com.

We may retain a limited suppression record to ensure that we respect your decision not to receive future marketing.

14. Children’s information

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can investigate and take appropriate action.

15. External websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read the privacy policy of any external website you visit.

16. Complaints

Please contact us first at info@nwlfragrance.com if you have a concern about how we use your personal information.

You also have the right to complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

17. Changes to this policy

We may update this Privacy Policy when our services, legal obligations or data-processing practices change. The latest version will appear on this page with its updated date.